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HGS is a world leader in Customer Relationship and Business Process Management.HGS has a global footprint with 58 delivery centres in India, US, Canada, Jamaica, Philippines, Germany, Italy, Netherlands, France. Middle East and UK.
Position : Assistant Manager Workforce Management
Location : Chennai, India
Requirements :
- Any Graduate with experience in managing large teams. 4-6 years of overall experience.
- Candidate should have a minimum of 4-6 years of experience working in International BPOs in WorkForce Management.
- Hands on experience and proficiency in WFM tool Aspect 7.X is a must. IEX & Verint Impact 360 Knowledge will be a plus.
- Strong in WFM Productivity Metrics, Contact centre Operational dashboards, Capacity Planning.
- Hands on experience in Forecasting, Scheduling, Reporting & Real Time Management.
