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Job Designation : Team Leader
Job Location : Delhi
Job Description :
*Mentor and develop the team
*Responsible for Teams performance on operational Metrics
*Effectively manage shift operations
*Strong Knowledge and Experience on Operational Metrics. (CSAT,AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc)
*Handling Escalation calls of Customers
Job Location : Delhi
Job Description :
*Mentor and develop the team
*Responsible for Teams performance on operational Metrics
*Effectively manage shift operations
*Strong Knowledge and Experience on Operational Metrics. (CSAT,AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc)
*Handling Escalation calls of Customers
