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Job Designation : Team Leader
Job Location : Delhi
Job Description :
*Mentor and develop the team
*Responsible for Teams performance on operational Metrics
*Effectively manage shift operations
*Strong Knowledge and Experience on Operational Metrics. (CSAT,AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc)
*Handling Escalation calls of Customers
*Track Customer Satisfaction & ensure closure of complaints
*Strong Rapport building skills with Team & stakeholders, manage attrition in the team
*Evolve more effective work process for improving customer interactions
*Constantly monitor & review performance metrics for achievement of objective
*To effectively manage Contact Centre operations for constant performance achievements
*Identify relevant training needs of agents & ensure effective implementation.
*Interface with IT/HR/ Training/Quality in order to improve the teams Performance
Job Requirements :
*Bachelors Degree (Minimum Graduation)
*2 years experience developing the above skills
*6 months experience as Team Leader in a domestic call center
*Fluency with general desktop productivity software
*Familiarity with web technology and comfortable with the Internet.
*Very strong verbal communication skills and writing skills.
*Clear diction and clarity in speech
*Extremely detail oriented and ability to organize.
*Problem-solving ability & creative - out of the box thinker
*Should be familiar with effective objection handling
*Fluency with general desktop productivity software
Walkin Date :
20th July to 24th July Mon - Fri between 11.00 am to 5.00 pm
Walkin Venue :
A-2, Okhla Phase - 1,
Next to Hyundai Service Centre,
Behind Crown Plaza Hotel,
New Delhi - 110020
Contact Person : Rohit Rajani
Contact No.: 022 30541856
Website : People Interactive (I) Pvt Ltd.
Job Location : Delhi
Job Description :
*Mentor and develop the team
*Responsible for Teams performance on operational Metrics
*Effectively manage shift operations
*Strong Knowledge and Experience on Operational Metrics. (CSAT,AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc)
*Handling Escalation calls of Customers
*Track Customer Satisfaction & ensure closure of complaints
*Strong Rapport building skills with Team & stakeholders, manage attrition in the team
*Evolve more effective work process for improving customer interactions
*Constantly monitor & review performance metrics for achievement of objective
*To effectively manage Contact Centre operations for constant performance achievements
*Identify relevant training needs of agents & ensure effective implementation.
*Interface with IT/HR/ Training/Quality in order to improve the teams Performance
Job Requirements :
*Bachelors Degree (Minimum Graduation)
*2 years experience developing the above skills
*6 months experience as Team Leader in a domestic call center
*Fluency with general desktop productivity software
*Familiarity with web technology and comfortable with the Internet.
*Very strong verbal communication skills and writing skills.
*Clear diction and clarity in speech
*Extremely detail oriented and ability to organize.
*Problem-solving ability & creative - out of the box thinker
*Should be familiar with effective objection handling
*Fluency with general desktop productivity software
Walkin Date :
20th July to 24th July Mon - Fri between 11.00 am to 5.00 pm
Walkin Venue :
A-2, Okhla Phase - 1,
Next to Hyundai Service Centre,
Behind Crown Plaza Hotel,
New Delhi - 110020
Contact Person : Rohit Rajani
Contact No.: 022 30541856
Website : People Interactive (I) Pvt Ltd.
