Ariscent Walkin - Network Support Engineer - Banglore

                                                                               Communication Powers World!! 

Walkin drive for CISCO TAC.

Last Date:  Saturday (December 11, 2010)

Reference : rajeev5.kumar@aricent.com

Job Title: Network Support Engineer

Job Location: Gurgaon

Job Profile: Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Candidate will be a part of technical team that will be responsible for resolving trouble-tickets raised by users of the client’s product/service through phone, email or remote access.

Technology Domains supported within TAC:

• Unified Communications (CUCM, Unity, Multi-Service, IPCC).
• Network Security (VPN, ASA\PIX).
• Core Technologies (Switching, architecture, routing protocols, & WAN Access)

Qualification:

• Graduates in any discipline (Technical Degree holders desirable)
• CCNA Certification is Mandatory

Experience: 1 – 5 years.

Skills Required:

• Excellent verbal communications skills

• Prior troubleshooting experience
• Willing to work in 24*7 Support (Including night shifts)
• Prior experience of voice based technical support
• Knowledge and understanding of OSI model and networking protocols
• Knowledge of networking device worked on, if any
• Knowledge of networking products already worked on will be an added advantage

Note:

• Candidates will go through voice and accent training and product specific training before they start handling technical cases.
• Company will provide free pick & drop through Delhi-NCR.

Candidates meeting the above eligibility criteria can appear for the selection process as per the below mentioned schedule:

Venue:

Aricent Technologies (Holdings) Ltd, (Campus)

#18/1, Ecozen, Outer Ring Road,

Panathur Post, Bangalore – 560087

Contact Person: Lijoy Lona (Banglore)