Assistant Manager Operations Job Hyderabad

Job Designation : Assistant Manager

Job Location : Hyderabad

Job Description :

• Drives Basic Hygiene on the operations floor and build culture for the same
• Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources
• Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals.
• Manage team and ensure quality and productivity targets are met and exceeded
• Motivate and engages team members and maintains attrition within thresholds
• Provide coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Build systems to ensure no escalations and is prompt in responding to escalations

• Provide inputs to Leadership on process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
• Works independently with minimal direction and is very high on execution and adherence to timelines
• Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry
• Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS
• Handles the MIS and reporting needs with accuracy and timeliness
• Is eager to take on more responsibilities and should be able to execute the adhoc tasks

Job Requirements :

1. 5+ years of experience in the operational role with at least 2 years in TL/AM experience(preferably Claims Processing background)
2. Team size 25 plus
3. Shift timing 5.45PM
4. People management experience & strong orientation towards customer service
5. Highly organized and proactive; able to meet deadlines in a fast-paced environment
6. Excellent oral and written communication skills
7. Computer proficiency MS Office with knowledge of advanced excel and PowerPoint

Reference ID : sheeba.fathima@in.experis.com

Website : experis.com