Incident Management Manager Alstom Transport India Ltd.

Job Designation : Manager-(Technical)

Job Location : Bangalore

Job Description :

• Manage an incident management team in charge of:
• Defining and monitoring incident management processes and related SLAs, in collaboration with Enterprise Architecture Team/Department in charge of defining SLAs

• Handling escalation and major / critical incidents
• Informing regional and local partners
• Ensuring providers coordination to restore the service within defined SLAs
• Tracking ticket reallocation between service desk (level 1), onsite support (level 2) and partners (level 3) to avoid ping pong
• Implementing incident management best practices (ITIL referential)
• Seek continuously opportunities to improve processes and their overall quality

Job Requirements :

• To be considered for this role, candidate need to demonstrate the following skills experience and attributes:
• Graduated with an engineering degree, preferably in information technology, you have at least 7-10 years of experience in Incident Management. You have a strong experience in ITIL practices
• As a senior manager you demonstrate good communication, leadership and change management skills. You are result oriented and show intellectual curiosity and creativity.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

Reference Id : dheeraj.bailoor@transport.alstom.com

Website : Alstom Transport India Ltd.