Walkin Technical Quality Analyst Tech Mahindra 21st July Noida

Job Designation : Technical Quality Analyst

Job Location : Noida

Job Description :

• Conduct Transaction Quality Audits
• Conduct Ticket Data Analysis & Error Analysis
• Provide Transaction Quality Metrics
• Provide Feedbacks and suggestions for improvement
• Publish Dashboards at defined intervals

• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data

Job Requirements :

• Any Graduate
• CCNA or CCNP certified.
• Should have 2-3 years of operational experience in technical support processes preferably international voice process.
• The candidate should have excellent problem solving capabilities and lateral thinking skills
• Willingness to work in 24 X 7 work environment
• Good Knowledge of Audit and Evaluation function
• Analytical bent of mind having Knowledge
• Ability to handle pressure and a natural go getter
• Understanding of the Business situation and capability to address issues
• Language Proficiency - Good command over English.
• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis.
• QA/Coaching experience preferred.

Walkin Details : 

Date - 21st July'15

Time - 1.00 P.M. - 4.00 P.M.

Venue - Tech Mahindra, A6 Sector 64 NOIDA near Fortis Hospital